Frozen Dice – Terms of Service

Welcome to Frozen Dice! Frozen Dice (“Frozen Dice”, “we”, “us” or “our”) is a community-focused creator of tabletop role-playing game content (primarily for Dungeons & Dragons) and a seller of related D&D products. These Terms of Service (“Terms”) form a legally binding agreement between you (the “user” or “customer”) and Frozen Dice, governing your use of our website, content, online store, and any services provided by us (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms as well as any related policies referenced herein, such as our Privacy Policy and any applicable guidelines. If you do not agree with these Terms, please do not use our Services. Nothing in these Terms is intended to limit or exclude any mandatory consumer rights or protections you have under applicable lawavantris.comqamar.no.

We’ve tried to keep the tone welcoming and the language clear. However, these Terms do contain important legal provisions regarding your rights and responsibilities. Please read them carefully. If you have any questions, feel free to contact us via the contact information at the end of this document.

1. Eligibility & Age Restrictions

You may use our Services only if you are at least 18 years old or the legal age of majority in your place of residence. If you are under 18 (or under the age of majority where you live), you must only use our Services under the supervision and with the consent of your parent or legal guardian, who must agree to these Terms on your behalf. By using our Services, you affirm that you meet these age and eligibility requirements.

Our content and products are not directed to children under 13 years of age, and we do not knowingly collect personal information from anyone under 13. If we discover that we have inadvertently collected information from a child under 13, we will delete it promptly. Parents or guardians who believe Frozen Dice may have collected data from their under-13 child can contact us to ensure it is removed.

We reserve the right to refuse service, terminate accounts, or cancel orders if we believe a user has violated these Terms or does not meet the eligibility requirements. This includes cases such as providing false registration information, failing to obtain necessary parental consent, or any other breach of these Terms.

2. Accounts & Third-Party Platforms

A. Account Registration. You do not have to create a user account to browse our site or make a purchase, but an account may offer convenience (such as tracking orders or saving your preferences). If you choose to register an account, you agree to provide accurate, current information and to keep your login credentials confidential. You are responsible for all activity that happens under your account, so please use a strong password and do not share it. If you suspect any unauthorized use of your account, notify us immediately. We are not liable for any loss or damage arising from your failure to maintain the security of your account.

B. Third-Party Platforms. In offering our Services, we may integrate or use third-party platforms and services. For example, our online store might be powered by an e-commerce platform or payments might be processed by third-party payment providers. We may also have a presence on social or community platforms like Discord, Facebook, or others for community interaction. Please note that your use of any third-party platforms or services is subject to those third parties’ own terms and privacy policies, which may differ from ours. Frozen Dice does not control those providers and isn’t responsible for their content, policies, or any issues arising from their services. For instance, if you follow a link from our site to a partner’s marketplace or engage with our community on an external platform, any data you provide to or actions you take on that platform are governed by that platform’s terms. We encourage you to review their policies. In short, when you leave Frozen Dice’s website, their house, their rules.

(Note: If you purchase Frozen Dice products or content through a third-party site or marketplace, see Section 4E below for how that might differ from purchasing directly from us.)

3. Privacy & Data Protection

Your privacy is important to us. Any personal information we collect from you is handled in accordance with our Privacy Policy and applicable data protection laws, including Norwegian and EU data protection regulations (such as the GDPR). By using our Services or submitting personal information to us, you consent to the collection and use of your information as described in our Privacy Policy.

In general, we only collect data necessary to provide our Services to you – for example, when you place an order, we will ask for information like your name, shipping address, and email to fulfill that order. We use industry-standard measures to protect your data and do not share your personal details with third parties except as needed to operate our business (for instance, sharing your address with a shipping company to deliver your order) or as required by law. We do not sell your personal information to third-party marketers.

We will store and use your personal data for purposes such as processing orders, communicating with you about your purchases or our new content, and improving our offerings, all as detailed in the Privacy Policy. All handling of personal data is done in compliance with applicable privacy legislation. If you create a Frozen Dice account, any personal information you store in it (like saved addresses or preferences) will be used to make your experience smoother (for example, auto-filling shipping info) and will be protected according to our policies.

Please review our Privacy Policy for full details on what data we collect, how we use it, and your rights (such as the right to access or delete your data). If you have questions or requests regarding your personal data, you can always reach out to us.

(Reminder: As noted in Section 1, we do not knowingly collect data from children under 13. If you’re a young adventurer, come back when you’re older!)

4. Orders, Payments & Fulfillment

A. Placing Orders. When you find a Frozen Dice product you’d like to purchase (whether it’s a shiny new set of dice, a downloadable adventure module, or any other item we offer), you can place an order through our website (or any authorized sales channel we use). All orders you submit are considered offers to buy, which we reserve the right to accept or decline. We may refuse or cancel any order at our discretion, for example if a product is out of stock, if there was an obvious error in pricing, or if we suspect an order is fraudulent or unauthorized. If we have to cancel an order after you’ve been charged, we will provide you a full refund for that order.

When you place an order, you should receive an order summary or confirmation page, and we will send a confirmation email to the address you provide. Please ensure your contact information (email, shipping address, etc.) is correct and up-to-date at the time of order. We rely on that information to communicate with you about your purchase. Frozen Dice isn’t responsible for missed communications or deliveries due to incorrect contact details.

B. Pricing, Payments & Taxes. All prices for our products will be displayed in the applicable currency (for example, Norwegian Krone - NOK, or other currency options if offered) and include or exclude taxes as stated. We comply with relevant pricing laws – for instance, for Norwegian consumers, our prices will typically include VAT when applicable, and any additional fees (such as shipping costs or customs duties) will be clearly shown to you before you finalize your order. We want no nasty surprises on the cost – the total amount, including any taxes and shipping, will be shown at checkout for your review.

Payments are processed securely by third-party payment providers (such as Stripe, PayPal, or credit card processors). By submitting your payment information, you authorize the payment provider to charge the order total to your selected payment method. Frozen Dice does not store your full credit card details on our servers (in fact, we usually only see a payment confirmation from the provider). If the payment provider declines or fails to process your payment, we won’t be able to complete the order. In such cases, you might need to verify your payment details or use a different method.

Depending on your location, additional taxes or customs fees might apply to your order (especially for international shipments). You are responsible for any taxes, duties, or fees that we don’t collect at checkout but that your local customs or tax authorities impose on the import or sale. For example, if you order from outside Norway, your country might charge you import VAT or customs duty on the package; those would be your responsibility. If you’re unsure, we recommend checking your country’s import policies so you’re prepared.

(Currency Conversion: If we allow checkout in multiple currencies, be aware that your bank or card issuer might charge currency conversion fees if your account is in a different currency. We have no control over those rates or fees.)

C. Order Fulfillment & Shipping. Once your payment is successfully processed, we will begin fulfilling your order. You will receive an order confirmation number and (for physical goods) a follow-up notification when your order ships, including tracking information if available. We strive to pack and ship orders promptly, typically within the timeframe indicated on the product page or checkout. If an unexpected delay arises (e.g. high volume during a new product launch or a shipping carrier issue), we will do our best to inform you.

Delivery times will vary based on your location and chosen shipping method. Any delivery date provided is an estimate, not a guarantee, as shipping involves third-party carriers and potential unforeseen delays (weather, customs clearance, etc.). However, if we foresee a significant delay (beyond the original estimate), we will update you when possible.

Once we hand over products to the shipping carrier, please understand that the risk of loss or damage passes to you upon delivery of the goods to you (or to someone you designate). In other words, we are responsible for getting your order safely to your delivery address; if something goes wrong in transit, we will work with you to resolve it. But when the package is delivered to you, it becomes your responsibility. If you have provided an incorrect address or fail to collect a package and it is returned to us, we will contact you to arrange re-shipment (additional shipping fees may apply in that case).

(For more on shipping, see Section 5 below. Returns are covered in Section 6.)

D. Pre-Orders & Special Releases. From time to time, Frozen Dice may offer products on a pre-order basis (for example, a new adventure book or a limited-run product that is not yet ready to ship). When you place a pre-order, please note that any announced release or shipping date is an estimate. Production or logistical issues could arise that push the date back. We will provide updates if there are substantial delays beyond the expected timeframeavantris.com. Pre-orders will be charged at the time of order (unless we explicitly state otherwise) to reserve your item. If a pre-order is significantly delayed and you prefer not to wait, you may cancel the pre-order for a full refund before it ships – just contact us with your order details.

Similarly, if we host special limited releases or back-order items, those might have extended fulfillment times. We’ll always clarify the expected wait time on the product page.

E. Purchases Through Third-Party Platforms. In addition to our own website, we might sell Frozen Dice content or products through other marketplaces or platforms (for example, a PDF adventure on a digital storefront, or merchandise through a partner site). If you make a purchase through a third-party platform, that transaction is governed by the third party’s terms and processes. This means things like payment, delivery, cancellations, and refunds might be handled differently (or by the platform itself). For instance, if you bought a Frozen Dice module on an online marketplace, you might need to download it from that site and any refund (if applicable) would be processed by them, not directly by Frozen Dice. We cannot guarantee or control the policies of other platforms. However, we still care about your experience: if you encounter an issue with a Frozen Dice product on another platform and can’t resolve it with them, you can inform us and we’ll try to assist or advocate, within reason.

5. Shipping, Delivery & Risk of Loss

We ship physical products to various regions – the available countries for delivery will be indicated at checkout. Shipping costs will be shown before you finalize your order, and you can choose from the shipping options available (standard, express, etc., depending on what we offer to your location).

Delivery Timeframes: We’ll provide an estimated delivery time for your order based on the shipping method and destination. Please treat these estimates as good-faith approximations. While we work hard to ensure timely delivery, delays can occur due to factors outside our control (for example, postal service delays, customs processing times, or unusual events). If your package seems significantly late, let us know and we’ll help investigate.

Customs & Import: If you order from outside of Norway (or our shipping origin), your shipment may be subject to customs inspections and import fees. Unfortunately, we cannot predict or control these. Any customs duties or import taxes that apply are your responsibility to pay. The shipping carrier may contact you for payment of such fees before delivering the package. If you decline to pay these and the package is returned to us, we can refund the product price upon receipt of the return (less any shipping costs we incurred).

Risk of Loss: All orders are packaged with care to reach you in great condition. Under consumer protection law, the risk of loss or damage to products passes to you only when you or your designated recipient physically receives the goods. This means Frozen Dice is responsible for the product up until it is delivered to you (or picked up by you). If a package is lost in transit or arrives damaged, please inform us so we can make it right, whether that means sending a replacement or refunding you. We may ask for your cooperation in filing a claim with the carrier or providing photos of any damage for our records.

Once the item is delivered, it’s considered your property and responsibility. Please be sure to secure delivered packages if you won’t be home (e.g., use a safe delivery address). We cannot be liable for theft or damage that occurs after delivery.

Delivery Issues: If a delivery fails because of an incorrect address provided, or if a package is unclaimed and comes back to us, we will contact you for further instructions. Additional shipping charges may apply for reshipment, so double-check that address at checkout! If we cannot get a hold of you or you do not want the item re-shipped, we can treat it as a return (see next section for conditions on returns).

6. Returns, Refunds & Exchanges

We want you to be happy with your purchase from Frozen Dice. If something isn’t right, here’s how we handle returns and refunds:

A. Statutory Right of Withdrawal (14-Day Cooling-Off for EU/EEA consumers): If you are a consumer purchasing from our website and you reside in Norway or another country in the European Economic Area (EEA), you generally have a legal right to withdraw from your purchase within 14 days after you have received the goods, for any reason (or no reason at all). To exercise this right, you must send us a clear notice (for example, an email) within that 14-day period stating that you wish to cancel your purchase. You then need to return the product to us in unused, undamaged condition. You are responsible for the return shipping costs unless we agree otherwise or unless the item was defective or mis-described. We will refund your purchase (including any standard shipping cost you paid us initially) within 14 days of receiving your cancellation notice, or within 14 days of receiving the returned product (or proof that you’ve sent it back), whichever is later. The refund will be issued to the same payment method you used for the order.

Exceptions: The right of withdrawal may not apply to certain items, such as digital content you have started downloading/accessing, or custom-made products, or sealed goods that were unsealed after delivery (for health or hygiene-sensitive items), as per applicable law. In such cases, we will indicate this to you (for example, on the product page or during checkout). If you agree to instant digital delivery (e.g., a PDF download available immediately after purchase), you might be asked to consent to waive the 14-day cancellation right for that digital product. This is to prevent abuse of instant-access digital content. (Don’t worry – if you encounter any technical issues with a download, we will ensure you get what you paid for, as described below.)

B. Our Return Policy (General): For physical merchandise, aside from your legal rights, we generally accept returns or exchanges of unused, non-damaged products within 30 days of delivery. To be eligible for a return or exchange, the item should be in its original condition – for example, dice should not be scratched or missing, books should not be written in, and any original packaging should be intact (please do not destroy the box if you think you might return something). Please contact us before sending any return, so we can authorize it and provide the proper return address or any specific instructions. Returns that arrive without prior notice may take longer to process.

If you simply changed your mind about a product, you will likely need to cover the return shipping cost. Once we receive the item back and verify its condition, we will issue a refund of the purchase price (minus any shipping fees, unless the return was due to our error). Refunds are typically processed within a week of us approving the return, but please allow a bit of time for your bank or card issuer to actually credit your account.

C. Digital Products: For digital content (such as PDF adventures, digital maps, etc.), all sales are generally final. However, we do want you to have a working product – if you have trouble accessing or downloading your purchased digital content, or the file is somehow corrupted, please let us know and we will assist you (for instance, by providing a fresh download link). We typically do not offer refunds for digital products once access has been provided, except as required by law or in extraordinary situations, because digital goods by their nature can’t be “returned.” That said, we may evaluate refund requests on a case-by-case basis if, for example, you accidentally bought the same item twice, or if there’s some issue on our side.

D. Defective or Incorrect Items: If we made a mistake with your order – you received the wrong item, or a product arrived defective or damaged – we sincerely apologize. Please notify us as soon as possible (with a description of the issue and photos of any damage or wrong item, if feasible). We will provide a return shipping label or refund your return postage, and you can return the item to us. In most cases, you will have the choice of a replacement (if available) or a full refund. We will, of course, cover the shipping cost of sending any replacement item to you. Our goal is to fix the error with minimal hassle for you.

This defective/incorrect item policy is in addition to your statutory warranty rights. Under Norwegian consumer law (and similar EU laws), products come with an implied guarantee that they conform to what was promised. If a product is defective or not as described, you have the right to a remedy – which may include repair, replacement, or refund, depending on the situation. Nothing in these Terms is intended to limit or exclude those rights.

E. How to Initiate a Return/Refund: To start any return or exchange process, please contact our customer support (see Contact section at the end of these Terms) with your order number and details about the issue or reason for return. We will guide you through the process. Please do not send items back without contacting us first, as they might end up in the wrong place and delay your refund.

We strive to process all returns and refunds quickly. Once your returned item is received and inspected, we will send you an email notification of the refund or exchange approval. If approved, your refund will be issued promptly to your original payment method (or an exchange item will be shipped). Keep in mind that it can take a few business days for a refund to appear in your account, depending on your bank or payment provider.

7. Product Safety, Usage & Disclaimers

We create our products for tabletop gaming enjoyment, but please use them safely and as intended. Here are some guidelines and disclaimers regarding product use:

A. Materials & Allergies: Our products (especially physical goods like dice sets or accessories) may be made from various materials – for example, resin, metal alloys, wood, plastics, glass, fabrics, etc. We endeavor to list the primary materials in product descriptions, so you can make informed decisions if you have allergies or sensitivities. Please review the product details for any material disclosures and handling instructions. If you have a known allergy (e.g., to certain metals or latex or resin), exercise caution and reach out to us if you need more information about a product’s components. Frozen Dice is not liable for allergic reactions or other issues caused by known materials in our products, as long as those materials were properly disclosed. If you’re unsure, it’s better to ask before purchasing.

Many of our products are hand-crafted or contain delicate parts. Treat them with care. For example, dice made of resin or glass can break or chip if subjected to hard impacts on rough surfaces. We recommend rolling dice on a soft surface (dice tray or mat) to protect them. Improper use or handling of products (like using excessive force, exposing items to extreme heat, etc.) may result in damage that is not covered by any warranty. In short, enjoy your items responsibly and they’ll last longer!

B. Not Intended for Children: Unless a product listing explicitly says it’s a toy suitable for children, assume that our products are not designed or marketed for children under 13. Many items (like polyhedral dice, small figurines, etc.) can be a choking hazard for young children or pets. Keep such items out of reach of children who might put them in their mouth. If you have kids around, please be mindful with small game pieces. Frozen Dice products are meant for collectors and gamers generally of teen/adult age, not toddlers. By purchasing, you agree to use caution and not give these items to young children unsupervised. We care about our community’s safety – no one wants a D20 accidentally swallowed by a baby dragon!

C. Intended Use: Use our products only for their intended purpose. Dice are meant for rolling in games, books for reading and gameplay reference, etc. Please do not modify products in dangerous ways or use them as tools/uses they’re not meant for (e.g., don’t use a sharp-edged metal die as a weapon – it sounds obvious, but we have to say it). We are not responsible for any damage or injury resulting from misuse of a product or use outside its intended scope. Also, note that some products may have specific care instructions (for example, certain materials shouldn’t get wet). Following those will help avoid damage.

D. No Medical or Health Claims: Our products and content are for entertainment only. We do not make any medical, therapeutic, or health claims about our products. For example, if we sell a gemstone dice set, it’s because they look and feel amazing – we are not claiming that they have magical healing powers or will change your fate with critical rolls (as much as we sometimes wish they would!). Any suggestion of “luck” or “curse” in a product description is purely tongue-in-cheek flavor. Likewise, any in-game potion or remedy we write about in a D&D adventure is fantasy, not a real cure. So please, don’t ingest anything not meant for ingestion, and don’t use our fantasy products as real-world medical devices. Any benefit you believe you derive is purely subjective and not guaranteed or endorsed by us.

E. Disclaimer of Warranties (Products): We stand by the quality of our craftsmanship and will honor your rights in case of defects (as described in Section 6D). However, to the fullest extent permitted by law, we provide our products “as is” and “as available,” without any additional warranties of any kind. We do not expressly guarantee that a product will meet your specific needs, or that it will last for a certain period, etc., beyond what is required by law. For example, if you roll a natural 1 every time even with our dice – we promise it’s not because the dice are “cursed,” and we can’t promise our dice will improve your rolls (they might, but that’s luck!). Any implied warranties of merchantability or fitness for a particular purpose are disclaimed except where legally mandated. Some jurisdictions (including Norway/EU) have laws that provide consumers certain warranty rights which cannot be waived; we of course do not override those. But we do not provide any voluntary additional product guarantee unless explicitly stated for a specific product.

In summary, if something’s wrong with a product under the hood (manufacturing defect, etc.), we will fix or refund it. But if it simply doesn’t magically make your game nights perfect, we aren’t on the hook for that. And as mentioned, misuse or normal wear-and-tear isn’t considered a defect.

8. User Content & Community Interaction

No Hosted User Content: Currently, Frozen Dice’s own website and Services do not offer user forums, comment sections, or the ability for users to post their own content publicly on our site. In other words, all the content you see on our official site is created by Frozen Dice (or our partners) – we don’t host blogs, reviews, or other user-generated material on our pages. This helps us ensure quality and consistency of the content we provide.

However, we do value community interaction on external platforms. For instance, we may have official social media accounts, a Discord server, streams, or community events where you can chat with us and other fans. Your participation in those community spaces is entirely voluntary. Just remember that when you use third-party platforms (like Discord, Twitter, Facebook, etc.), their rules and terms apply in addition to our own expectations of respect (see Section 10: Prohibited Conduct).

Submissions and Feedback: If you choose to share content with us or send us feedback – for example, emailing us a homebrew quest idea, tagging us in a photo of your painted minis on social media, or posting fan art on a community forum – you retain ownership of your content, but you grant us a broad license to use and share that content. Specifically, by submitting or tagging us in any content (“User Content”), you give Frozen Dice a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce, modify, adapt, publish, and display that content as part of our community showcases, marketing, or other aspects of our Services. For example, we might re-post the cool picture of your dice setup that you shared, or quote your feedback (with credit to you by username or first name, if given) on our testimonials page. We will not sell your individual content or attempt to claim authorship of it, but we are allowed to use it to highlight our community. This license survives even if you stop using our Services.

Importantly, by sharing something with us, you promise that you have the right to share it in the first place. Don’t send us content that isn’t yours to use. If you submit a photo or text, you are confirming it’s your creation or you have permission from the creator. You also agree that any ideas or suggestions you volunteer to us (about new content, products, or improvements) are given freely and come with no strings attached. We appreciate suggestions, but we’re not obligated to compensate you or to keep them confidential. For example, if you suggest a cool character and we coincidentally end up with a similar character in one of our future adventures, you agree there won’t be a legal claim – great minds just think alike!

Community Conduct: Even though we don’t host user content on our site, we care about how our community interacts in any space. Whether you’re chatting on our Discord or commenting on our social media posts, we expect you to be respectful and kind to others. Do not share or send us content that is unlawful, defamatory, harassing, hateful, or infringes on someone else’s rightsavantris.com. We have the right to moderate or delete any user-submitted content on platforms we control and to take appropriate action (such as removing you from a community group or blocking you on social media) if you violate these standards. Basically, don’t be the person who brings a Demogorgon of negativity into the tavern – keep it friendly.

Because we do not actively host user content, Frozen Dice generally isn’t liable for what users might say on external platforms. However, if you believe someone is misusing Frozen Dice’s name or content, or if you have a concern about community interactions in an official space we manage, please let us know.

(If in the future Frozen Dice adds official forums or user-generated content features on our site, we will update these Terms or provide new guidelines to cover the rules for those. For now, the above covers the main points.)

9. Intellectual Property Rights

A. Ownership of Frozen Dice Content: All content and materials provided through our Services are the intellectual property of Frozen Dice or our licensors, unless otherwise indicated. This includes (but is not limited to) the text, stories, adventure content, illustrations, graphics, logos, trademarks, designs, software, and product images on our website or in our publications. All such materials are protected by copyright, trademark, and other applicable intellectual property laws. Frozen Dice retains all rights in its content and branding. Purchasing a product or accessing our content does not transfer ownership of any intellectual property rights to you – it only gives you certain limited rights to use the content, as described next.

B. Limited License for Personal Use: We want you to enjoy our content in your games and personal projects, so we grant you a limited, non-exclusive, non-transferable license to use Frozen Dice content for your personal, non-commercial use. For example, if you purchase a PDF adventure, you may print it for your own gaming table or use excerpts to run a game for your friends. If you buy a set of dice, you obviously can use them in play. What you can’t do without our permission is redistribute or resell our content, or present it as your own creation. This license does not allow you to upload our PDFs to file-sharing sites, sell our products second-hand in a way that violates our rights, or otherwise use our IP commercially. You also cannot alter or adapt our written content or art and then distribute it (e.g., you can’t take our adventure, change a few names, and publish it as your own). Essentially, enjoy our creations personally, but do not exploit them for profit or derivative works without explicit permission.

If you are an educator, streamer, or someone who wants to use our content in a way that might be outside standard personal use, please contact us – we’re friendly and often happy to work something out (like allowing use of excerpts on a livestream, etc.), but such usage may require written permission so that it’s clear and agreed.

C. Fan Content Policy: We are grateful to have a creative community of fans, and we generally allow fan-made content inspired by our games and stories, as long as it is non-commercial and clearly unofficia. This means you can create fan art, homebrew adventures, cosplay, fan fiction, and similar works for personal enjoyment and sharing with the community for free. We love seeing what you come up with! However, you may not claim or imply that your fan creations are official Frozen Dice products, and you cannot sell your fan creations in a commercial way without our permission. For example, you can draw characters from our adventure and share it on your blog (with a note that those characters belong to Frozen Dice), but you cannot print those drawings on T-shirts and sell them as Frozen Dice merchandise. If you are unsure whether something is allowed, please refer to these Terms or ask us. We reserve the right to ask you to modify or take down any fan content that we believe misuses our IP or goes against our community values or these Terms.

By creating fan content based on our IP, you acknowledge that our original IP remains ours, and that we may independently create content that might coincidentally be similar to your fan work. You agree not to assert claims against us for any similarities.

D. Prohibited Uses of Our IP: In addition to the general restrictions above, you specifically may not use Frozen Dice content in certain ways: (1) You may not use our content to train or feed any artificial intelligence or machine learning models (for instance, do not input our written adventures or character art into an AI generator). (2) You may not use bots, scrapers, or automated tools to systematically extract our website content or game data for any purpose outside personal use. (3) You may not remove or obscure any copyright notices, logos, or proprietary markings from our content. (4) You may not use Frozen Dice’s name, logos, or product names in things like domain names, apps, or publications in a way that confuses people into thinking it’s officially by us. Essentially, don’t steal or misrepresent our stuff – if you respect our rights, we’ll get along fine.

E. Third-Party Intellectual Property: We respect the intellectual property rights of others, and we ask you to do the same. Some elements of our content might be inspired by or reference third-party properties under fair use or licenses. For example, Dungeons & Dragons itself is a trademark of Wizards of the Coast LLC, and any references we make to D&D rules or terms are under the permissions granted (such as the Open Game License or other licenses) and remain the property of their respective ownersdmingdad.com. Frozen Dice is not affiliated with or endorsed by Wizards of the Coast. Likewise, any other trademarks or copyrights that appear in our content which are owned by third parties (for instance, if we mention a platform or include licensed music in a video) are owned by those parties. Nothing in these Terms or in our content should be interpreted as transferring or granting you any rights in any third-party IP. You must not use any third-party intellectual property contained in our Services in a way that infringes the rights of those owners.

If you believe that any content on our website or in our products infringes your (or someone’s) intellectual property rights, please notify us with the relevant details. We have procedures in place (per copyright laws) to address such claims, including removing or disabling content found to be infringing.

10. User Responsibilities & Prohibited Conduct

We want Frozen Dice’s community and Services to be safe, fair, and fun for everyone. By using our Services, you agree not to misuse them or engage in conduct that could harm us or others. Specifically (and this list is very important), you agree that you will NOT:

• Violate any law or regulation or infringe upon the rights of any third party while using our Services. This includes intellectual property rights (copyrights, trademarks, etc.) and privacy or data protection laws. In short, don’t use Frozen Dice to do anything illegal or to share illegal content.

• Harass, threaten, bully, or harm any other person in the context of our Services. This covers other community members, Frozen Dice team members, or anyone you interact with through our platforms. We have zero tolerance for hate speech, personal attacks, stalking, or any form of abuse. Keep interactions civil and respectful.

• Post or transmit any content (on our social media pages, emails to us, or any interactive feature we may have) that is obscene, pornographic, hateful, defamatory, libelous, discriminatory, or otherwise objectionable. Basically, don’t be that person yelling slurs or sharing inappropriate stuff at the gaming table – we don’t want that here either.

• Impersonate any person or entity, or misrepresent your affiliation with Frozen Dice. Don’t pretend to be an employee of Frozen Dice if you’re not, and don’t falsely claim endorsement by us. Also, don’t impersonate other users or famous figures in a way that could deceive or harm others.

• Disrupt or interfere with the operation of our Services. This means you should not try to hack our website, inject malicious code, launch denial-of-service attacks, or otherwise tamper with the functionality of our site or store. Similarly, do not engage in any activity that could overly burden our servers (e.g., spamming requests, using bots to spam comments or queries).

• Use any automated means (such as scripts, bots, scrapers, or spiders) to access our Services for any purpose without our express permission. We prohibit data mining, scraping of our content, and automated account creation. The only exception is typical indexing by search engines that respect our robots.txt. If you’re a researcher or developer wanting to use our data in some automated way, you must contact us first for permission.

• Upload or distribute malware, viruses, or any other harmful software via our Services. This should go without saying – don’t try to cast “Power Word: Virus” on our site or users. Any attempt to compromise the security or functionality of our Services is strictly forbidden.

• Exploit or commercialize our content or Services without authorization. This includes reproducing, duplicating, selling, or reselling any part of our website or content for commercial purposes, unless you have a written agreement with us. For example, don’t copy our website and make your own Frozen Dice store, and don’t use our game content as part of a product you sell. (Selling second-hand physical items you purchased from us is fine – we’re referring to copying content or unauthorized distribution.)

• Engage in any conduct that we determine (in our reasonable discretion) is abusive, harmful to our reputation or community, or inconsistent with the spirit of these Terms and our values. We reserve the right to make judgment calls here – we promise to be fair, but if we see behavior that is technically not described above yet clearly damaging or toxic, we may take action.

Violating any of the above can result in appropriate action by Frozen Dice, including termination of your account (if you have one), cancellation of orders, banning from our community spaces, or even legal action if warranted. We really hope none of that will ever be necessary – our aim is to never have to enforce these rules. Be a lawful good or neutral good character, not a chaotic evil one, and we’ll all get along fine.

If you witness someone engaging in prohibited conduct in relation to Frozen Dice, or if you suspect a security breach or misuse of our Services, please let us know.

11. Disclaimers of Warranties & Limitation of Liability

A. General Disclaimers: Frozen Dice strives to provide high-quality content, products, and a secure, enjoyable user experience. However, we need to make clear that we provide our Services “as is” and “as available,” without any warranties of any kind, either express or implied, except as explicitly stated. This means we do not guarantee that our website will be available 100% of the time, that it will be error-free or secure, or that any content (including game content) is completely accurate or suited to your particular needs. For example, while we do our best to ensure our adventure content is free of typos and our rules are balanced, we can’t promise perfection. Use your judgment and if you spot an error, feel free to let us know.

To the extent permitted by law, we disclaim all implied warranties or conditions, such as implied warranties of merchantability, fitness for a particular purpose, and non-infringement. However, we do not disclaim any warranty or protection that we are required to provide under law. For instance, if consumer law in your jurisdiction gives you certain guarantees, this disclaimer does not override those. In Norway and the EU, you have statutory guarantees for consumer goods – those remain in effect. But aside from those required by law, there are no additional guarantees. In plain English: we hope you’ll love our products and services, but if something goes wrong, our obligations are limited to what is described in these Terms.

Also, while we may refer to or link to third-party content or sites (like a how-to-play video, or a partner’s site), we do not warrant or endorse any third-party content. Accessing any third-party links is at your own risk, and we’re not responsible for their content or reliability.

B. Limitation of Liability: To the fullest extent allowed by law, Frozen Dice (and our owners, employees, affiliates, and agents) will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of (or inability to use) our Services. This includes, for example, damages for lost profits or revenues, lost data, loss of goodwill, or the cost of obtaining substitute goods or services, even if we have been advised of the possibility of such damages. We’re also not liable for any damage to your property (such as your computer system or smartphone) or loss of data that results from downloading or using our digital content, provided that we have not breached our obligations (we do our best to ensure our files are safe).

If, despite the above, we are found liable to you for any damage or loss arising from or connected to these Terms or your use of our Services, our total cumulative liability shall be limited to the amount you paid us for the product or service in question, or 500 NOK, whichever is greater. If the applicable law does not allow limitation of liability to the amount paid, and requires a higher minimum, then that minimum will apply. The purpose of this limitation is to ensure that we are not held responsible for excessive monetary damages, especially for circumstances beyond our control.

For example, if you bought a book from us for NOK 300 and it turned out to have a defect that somehow caused you harm (hypothetically), and a court decided Frozen Dice was at fault, our liability would be capped at that purchase price (300 NOK) or 500 NOK, whichever is more, so 500 NOK in that case. This is just an illustrative scenario – of course we hope nothing we do ever causes harm!

Exceptions: We do not exclude or limit liability for gross negligence, intentional misconduct, or any death or personal injury caused by our negligence, or fraud, or any other liability that cannot be excluded by law. Different jurisdictions have different rules on this, and we respect those. For instance, if local law says we can’t limit liability for a certain type of loss, then that part of the limitation won’t apply to you. But in general, if you use our content to, say, plan a real-life dragon hunt and get hurt, you can’t hold us liable for that – use common sense with our fictional content.

C. Indemnification: You agree to indemnify and hold harmless Frozen Dice and its owners, employees, partners, and affiliates from any claim, demand, losses, or damages (including legal fees) arising out of or related to: (i) your violation of these Terms; (ii) your misuse of our Services or content; (iii) your infringement of any intellectual property or other right of any person or entity; or (iv) your violation of any applicable law or regulation. This means that if a third party (like another user, or a company) brings a claim against us due to something you did, you will reimburse us for the cost of defending against that claim and any resulting liability. For example, if you were to use Frozen Dice content in an unauthorized way that causes a copyright lawsuit, and the rights holder sues us, you’d be responsible for our costs and damages.

We’ll notify you promptly of any such claim and cooperate with you (at your expense) in defending it. You have the right to defend and settle the matter, as long as the resolution fully releases Frozen Dice of liability and does not require us to admit fault or pay anything. We reserve the right to participate in the defense with our own counsel, at our own cost, if we choose.

This indemnity obligation continues even after you stop using our Services or after termination of this agreement, to cover any claims arising from your use during the time you did use our Services.

12. Governing Law & Dispute Resolution

These Terms and your use of Frozen Dice Services are governed by and construed in accordance with Norwegian law, without regard to its conflict of law principles. This governing law will apply to any disputes or claims relating to these Terms or the Services, except that if you are a consumer in the EU/EEA, and your home country’s consumer protection laws contain provisions that cannot be waived by contract, those provisions will remain applicable to you.

We truly hope to never have serious disputes with our community members. If you have any concerns or issues, we encourage you to contact us first and attempt to resolve the matter informally. We value our customers and will make a good-faith effort to address any problems that arise, whether it’s a lost package, a billing issue, or a misunderstanding, in a way that satisfies you. Communication is key; a simple conversation can often prevent a minor issue from becoming a big problem.

Jurisdiction: If we cannot resolve a dispute amicably, and legal action is pursued, it will be brought in the courts of Norway, which will have exclusive jurisdiction over any such dispute or claim, unless mandatory law in your country of residence gives you the right to bring a claim elsewhere. In practical terms, that means if you’re a Norwegian or international user and you sue Frozen Dice, it should be in a Norwegian court applying Norwegian law. If you are an EU resident, you might also have the right to bring a claim in your home country’s courts under EU regulations – these Terms do not restrict that right if it exists. Likewise, if a dispute falls under the purview of a specific consumer dispute resolution body or online dispute resolution platform mandated by law, we will comply with any such requirements (for example, EU consumers can seek resolution through the EU Online Dispute Resolution platform, although we prefer direct contact).

No Class Actions: To the extent permitted by law, you and Frozen Dice each agree that claims against the other will be brought only in an individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. (In plain English, you won’t group up with other users to sue us in one big case, and we won’t do that against users either.) This class action waiver may not be enforceable in some jurisdictions, but it stands where allowed.

Injunctive Relief: Notwithstanding the above, in the unlikely case that you misuse our intellectual property or breach confidentiality (if applicable), we reserve the right to seek injunctive relief (a court order to stop you) in any competent court, as immediate action might be necessary to prevent irreparable harm. This is a standard clause to protect IP rights.

Overall, we prefer to resolve issues calmly and fairly. Taking legal routes is a last resort. So please, if something about Frozen Dice is bothering you or you think we’ve breached these Terms, talk to us! We’ll do our best to find a solution.

13. General Terms

A. Force Majeure: Frozen Dice will not be liable for any delay or failure to perform our obligations under these Terms if such delay or failure results from events or circumstances beyond our reasonable control. This includes events like natural disasters (fires, floods, earthquakes, severe weather), acts of government or regulatory agencies, war, terrorism, labor strikes or disputes, electrical or internet outages, pandemics or epidemics, or any other extreme events commonly referred to as “force majeure.” If such an event occurs, we’ll do our best to mitigate its effects and resume normal operations as soon as possible, but some commitments may be delayed or suspended for the duration of the force majeure event.

B. Changes to Terms: We may update or modify these Terms from time to time, especially as our Services evolve or as laws change. If we make material changes (meaning changes that significantly affect your rights or obligations), we will provide reasonable notice of such changes – for example, by posting a prominent notice on our website or by emailing registered users (if it’s something particularly important). The latest revision date will always be indicated at the end of the Terms. Continued use of our Services after updated Terms have been posted (and have become effective) constitutes your acceptance of the new Terms. If you do not agree to a change, you should stop using the Services. We don’t expect to change Terms frequently, but it could happen as our business or legal landscape changes.

C. Severability: If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions of the Terms will remain in full force and effect. In other words, think of these Terms like a mighty chainmail – if one link breaks, the rest still holds together. We will, if possible, replace any invalid or unenforceable term with a new provision that reflects the original intent and has legal effect.

D. No Waiver: If we fail to enforce any part of these Terms or delay in enforcing it, that does not mean we are waiving our rights or agreeing to any breach. For example, if you violate the Terms and we don’t immediately take action, we are not giving up our right to act on that violation or any similar future violation. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of Frozen Dice.

E. Assignment: You may not assign or transfer any of your rights or obligations under these Terms to any other person or entity without our prior written consent. An attempt to transfer without permission is null and void. We, on the other hand, may assign our rights and obligations under these Terms, for example in the event of a merger, acquisition, reorganization, or sale of our company or assets. These Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.

F. Entire Agreement: These Terms, along with any documents expressly incorporated by reference (such as our Privacy Policy, and any other specific policies or guidelines we link to herein), constitute the entire agreement between you and Frozen Dice regarding the Services. They supersede any prior agreements, understandings, or communications (whether written or oral) about the Services. This means that, except as stated in these Terms, neither party is relying on any promise or representation that isn’t in this document. If we have a separate written agreement with you (for example, a license or contributor agreement), that would coexist with these Terms, and if there’s a conflict, that separate agreement would typically control for its subject matter.

G. Contact Information: We are a small (but passionate) team, and we welcome any questions or concerns about these Terms or about Frozen Dice’s Services in general. If you need to get in touch with us for any reason (including to provide any notices under these Terms), you can contact us by email at support@frozendice.com. You can also reach us by mail at:

Frozen Dice [1234 Fantasy Road] Bergen, Vestland 5000 Norway

(Please note: the above mailing address is provided for legal notice purposes; for general customer support queries, email is usually faster.)

We will consider any electronic communications from you (such as emails) as meeting any legal requirement for written notice, as permitted by law. Likewise, we may send you notices via email or via published notifications on our website.

H. Last Updated: October 31, 2025.

Thank you for reading our Terms of Service. We know it was a lot – you deserve inspiration points for getting through it! By adhering to these Terms, you help us maintain a friendly and creative community. We truly appreciate your support and understanding. Now, with the legalities out of the way, roll on, adventurers, and enjoy the world of Frozen Dice! 🎲🧊